Free FIP Consultation in Europe: When to Call vs Wait
- DVM Vien
- May 12
- 4 min read
Quick answer: FipDr includes free veterinary consultation with every order across the EU. Reach out as soon as FIP is suspected (don't wait for confirmation), whenever weight changes by more than 5%, whenever a new symptom appears, before starting any new medication alongside GS-441524, and at any point in the 84-day treatment or 84-day observation if you're unsure. Tier 1 support responds within 24 hours; vet-required questions get escalated to a licensed EU vet within 48 hours.
What free consultation actually covers
FipDr operates a two-tier consultation model. Tier 1 is trained non-medical support — they handle protocol explanations, dose calculations, injection technique troubleshooting, shipping questions, and routine follow-ups. Tier 2 is a licensed EU veterinarian — they review diagnostics, confirm protocol suitability, sign off on dose changes, and handle adverse events. Every Tier 1 interaction is reviewed by Tier 2 if any medical question emerges.
When you should definitely reach out
FIP is suspected but not yet confirmed by your local vet — we'll help you interpret the bloodwork and decide whether to push for additional diagnostics
Before placing your first order — we confirm dose, vial concentration, and review your cat's specifics
Cat's weight changes by more than 5% in either direction during treatment — dose needs recalculation
A new symptom appears — even subtle changes in eye colour, gait, or appetite
Bloodwork results come back at day 28, 56, or 84 — we'll help interpret them
Injection technique problems — cat is stressed, you're missing volume, or you suspect under-dosing
Before adding any new medication to the regimen — some drugs interact
At any point in the 84-day observation if you suspect relapse — see early relapse signs
When your local vet is the better call
Our consultation is not a replacement for hands-on veterinary care. Always go to your local vet for:
Physical examinations and imaging (ultrasound, X-ray)
Bloodwork sample collection and laboratory analysis
Acute emergencies — sudden breathing distress, seizures, collapse
Sample testing for PCR or coronavirus titre
Any clinical procedure that requires direct hands-on care
We coordinate with your local vet when needed — we can share dosing protocols, interpret findings, and recommend follow-up testing, but the physical care happens locally.
What to bring to your first consultation
Cat's name, age, weight, breed, sex, and neuter status
Bloodwork results (any panels from the last 60 days) — PDF or photo is fine
Timeline of clinical signs: when did each symptom start, how has it progressed
Any imaging (ultrasound or X-ray reports / images)
List of current medications and supplements
Your country and city (for shipping logistics and regulatory context)
The consultation workflow, step by step
You submit the intake form on the website (free, no obligation)
Tier 1 specialist reviews within 24 hours and replies via email or your preferred channel
If anything medical, Tier 2 vet reviews the case and signs off on dosing or protocol changes within 48 hours
If you place an order, we ship from Germany in 1–2 business days
Ongoing daily availability via chat/email for the 84-day treatment + 84-day observation period
Optional video calls for complex cases (free, scheduled)
Languages and country coverage
Consultation is available in English, German, French, Spanish, Polish, Romanian, Czech, and Russian. We ship to all EU member states plus the UK. Country-specific regulatory considerations (Germany, France, Spain, Czech Republic, Poland, Romania, others) are reviewed during the intake.
Frequently Asked Questions
Is the consultation really free?
Yes — completely free, no obligation to order. Submit the intake form and we'll respond within 24 hours regardless of whether you decide to purchase. If you do order, ongoing support is included for the full 168 days (84 treatment + 84 observation).
Can I get a consultation if I haven't decided to buy yet?
Yes. Many owners contact us to discuss whether GS-441524 is right for their cat before committing to an 84-day protocol. We'll review the diagnostics, confirm whether the symptom picture fits FIP, and recommend next steps — which sometimes means more diagnostic work first, not immediate treatment.
How does the consultation cost factor into the total treatment budget?
It doesn't — consultation is free. The only costs in your 84-day treatment budget are the medication, optional bloodwork through your local vet, and any in-person vet visits you choose to have. See our transparent cost breakdown for the full math.
Will you replace my regular vet?
No. Your local vet handles physical examinations, bloodwork collection, and emergency care — we don't try to replace that. We complement your local vet by specialising in FIP and GS-441524, areas where many general-practice vets have limited recent experience.
What if I need urgent help on a weekend?
Email and chat are answered seven days a week. For genuine emergencies (breathing distress, seizures, collapse), go to your local emergency vet immediately — do not wait for us to respond. We'll follow up to coordinate ongoing care.
Informational only — not veterinary advice. Hands-on care belongs to your local vet.
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